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Compliance News

  • 18/01/2019

    Prohibition of medical claim

    Company reiterate that if there is a violation, we will handle severely and notify relevant authorities.


    Company Policies 9. Trademarks, Trade Names, Advertising

    (i) No claims as to the therapeutic or curative properties about the products may be made. In particular, no distributor may make any claim that the Company products are intended to diagnose, treat, cure or prevent any disease. Such statements can be perceived as medical claims. Not only is this against Company policy, but it is also against the laws governed by the Hong Kong Department of Health Drug Office Drug Registration Import/Export Control Division and Laws of Hong Kong bad advertising (medicine) Ordinance. Pursuant to the policy of prohibition of medical, curative or treatment claims, Enagic enumerates specific implementation of these policies which shall include, but not be limited to:

    (a) Distributors are prohibited from making medical, curative or treatment claims, whether expressed or implied;

    (b) Distributors are prohibited from using in all of their marketing materials and promotion any descriptions that are regarded as health or medical claims stating that; Kangen WaterTM may alleviate, cure, diagnose, prevent, relieve, or treat any medical condition, disease, ailment or malady;

    (c) Any violation of these guidelines will constitute grounds for discipline, commission suspension and/or termination of distributor status.

  • 01/11/2018

    Product using in China

    All product must pay import tax if using in China, without purchase through official process is smuggling behavior, we will treat it seriously.

    1.   Not provide repair service.

    2.   Cancel buyer or sponsor name.

    3.   Penalty.


    never violate the law.

  • 12/07/2018

    About registration distributor

    The company reiterates that Enagic has always implemented a fair and equitable global system, without any bundled sales, and that no company/individual has the general agency rights and exclusive management rights of a certain region or country. 
    If you find any violations, please inform to: compliance@enagic-asia.com 

  • 08/06/2018

    Business Conduct

    Distributors be responsible to fully educate yourself & downlines, complete sales & order process, provide support to the downlines, and run the distributorship in an ethical manner. Distributors should read, fully understand, and abide by the company policies. Also, should respect and agree with decisions of our Company. Distributors are prohibited to damage the company's reputation and decisions through legal actions. Violation of the above may result disciplinary action.

  • 23/04/2018

    About using Strong Kangen Water (pH 11.5)

    Recently, distributors have promoted the use of Strong Kangen Water to treat diseases and publicize widely. 
    The company restates here that regarding the use of Strong Kangen Water, Not for drinking/not suitable for drinking are listed on the company’s website, the product “instructions”, leaflets and “method of using electrolyzed water” if distributors promote to drink Strong Kangen Water, first, violating company regulations, second, violating The Trade Descriptions Ordinance, Chapter 362, Laws of Hong Kong, third, violating the Undesirable Medical Advertisements Ordinance, Chapter 231. 

    The structure of the human body is very complicated, and the reactions are different to each other. It cannot be used as a powerful and officially recognized effective method for sporadic cases. All distributors must not challenge the law. 

  • 07/07/2017

    About support the group

    There are 6A or above leaders mislead Distributors give up his/her original registration and re-apply to another Distributors line for personal interest recently. 
    Otherwise the up-line will stop or cut down the support to the downline. 
    According to Company policy, up-lines or leaders are responsible to support & provide training to the downlines no matter which position the downline has placed. 
    Our company will deal seriously for the up-lines who violate the company Policy

  • 30/06/2017

    It is forbidden to use Enagic trade names, trademarks in other products

    Independent distributors may not use the Company logo in marketing or sales materials, such as bottles, T-shirt…etc. 
    Independent Distributors may only use the Distributor Logo specifically developed to demonstrate their status as an official “Enagic Independent Distributor”. The Distributor Logo can be downloaded in the Distributor section of the Company website and may only be used by the Independent Distributor in their Distributorship. In addition to general prohibitions on use of the Company trademarks or logos, the Company specifically prohibits the use of Company trademarks or logos in conjunction with the sale of any other non-Company products. 
    Distributors who violate above article are subject to suspension and/or termination without warning.

  • 16/06/2017

    Privacy Policy

    In order to comply with the Personal Data (Privacy) Ordinance, Distributors may obtain his/her own Distributor ID, Level of Rank, Genealogy Report only. 
    Distributors are responsible to submit purchase application with complete and correct information, especially the Sponsor’s Level of Rank. 
    Our staff will not disclose Unit of group sales by verbally, Distributors should check the information with their own Genealogy Report. 
    Our Staff cannot disclose Genealogy relate information to any 3rd party, but only to the Distributor himself/herself. Sorry for any inconvenience caused.

  • 08/03/2017

    To register as Enagic Independent Distributor

    Anyone may purchase a Water Machine under our procedure & policies could register as a Distributor of Enagic.
    Stock up or induce others to stock up are prohibited.

  • 08/03/2017

    Prohibition of Sales on Unauthorized Internet Sites.

    Recently we find Enagic product upload to Internet shopping sites (e.g. Taobao, eBay). It brings up our concern again, Enagic product(include SD501、JR、SUPER501、ANESPA and K8), never selling through any Internet shopping sites, internet auction sites. Any product purchase through online channel will not be able to cover by warranties. Any violation of this article will constitute grounds for commission suspension and/or termination of distributor status.
    To protect the buyer and benefit, we strongly suggest no trade on shopping sites should be allowed. *The exterior of SD501 (7 plates) and JrII (3 plates) are very similar but price is different, buyer may not getting the correct information from Internet shopping sites.